Earn Back Declined Revenue
Learn how Rebillia helps you overcome the mishappens of today’s enhanced online security.
Security Advancement
As technology advances, so does the e-commerce world. From processors, gateways, platforms to add-on apps and external service providers – Nothing is left out dated. Today’s online shopping security services offer all kinds of security measures, such as AVS, Security Code Verification, Postal Address Verification, Credit history and so much more… All to protect your store from a fraudulent purchase.
With all of the extra security layers, more and more fraudulent transactions ARE INDEED marked as frauds and automatically get declined by the issuer, reducing the successful fraudulent purchases to an amazing 0.8% figure.
- Successful Orders 68%
- Fraudulent Declines 14%
- Unexplained Declines 18%
The Backlash Of Enhanced Security
With Rebillia, we are able to see that 32% (in average) of all credit card transactions are declined! Now, yes – There are fraudulent transactions in this statistic, but Visa Inc. says that card-not-present (i.e., e-commerce) transactions have issuer decline rates of 14%. With this number in place, we can learn that there is an 18% margin that is yet to be explained.
Digging in to our functionality and data, we could see that more and more REAL customers get declined, falling somewhere between the multiple layers of advanced online security.
Using Rebillia’s dual dashboard, you can get access to full order information AND live gateway response log – all still within your BigCommerce store. If we can do it for successful orders, why won’t we be able to do it for declines?! So we did! With Rebillia’s easy-to-use filtering system, you will be able to find all declined transactions, get full shopper and order information (this information is not recorded in BigCommerce’s order section – thus it is lost!) AND determine the reason for the decline with only one click to your live gateway response log.
Our Customers Are Already Taking Control
See what they have to say about it
Prior to using Rebillia, we had no record of our decline statistics, and no way to study our rates. Now – not only we can count and understand our declines, we can also revisit our shoppers and help them make the purchase.
With Rebillia I have made 8% Revenue just from converted declines
Definitely the best bonus feature to come with an app on our store! The sad part of it all is that we had NO IDEA before.
With Rebillia our team made 5% worth of monthly revenue from converting eligible declines ALONE!
This is a ‘Correct Business Practice 101’ masterpiece. No more spending outrageous amounts of time over the phone with unhappy shoppers! Less than a minute – and I already know what needs to be done.
With Rebillia I broke our store’s monthly Revenue record.